By making a reservation and giving us the authorization to charge your credit card, you are also agreeing to the full terms of our cancellation and change policies. Please be sure you read and understand the below policies before making a reservation.

Cancellation Policy

All reservations are subject to a non-refundable $50 processing fee once booked if need to cancel or change date.

Reservations cancelled in the 7 days prior to check-in date will be charged for one night.

Reservations cancelled 24 hours prior to check-in date will be charged the full reservation amount.

Holiday, Long Holiday Weekend, and Peak Season Cancellation Policy (Peak season = one week before Christmas Day until one week after New Year's Day — Dates may vary, call for more information) : Reservations cancelled in the 14 days prior to check-in dates during these periods will be charged the full reservation amount.

NO-SHOWSwill be charged the full reservation amount!

No Refundfor early departure!

No Pets Allowed

No petsare allowed in any of the Castle Wood theme cottages. $250 cleaning Fee and Eviction from premises 

No Visitors - $250 Fee plus Eviction

As per city code, we ask that you do not allow visitors into your unit. This may pose a violation of occupancy, established by the city. At the time of your reservation, either online or by telephone, you are asked to state the number of people in your party. You will not be able to reserve a unit if you exceed the occupancy of that unit. Please note all of our theme cabinshave a maximum occupancy of 2 persons only, NO children and NO pets.

Smoking

Smoking is not allowed inside any of our theme cottages. A $250 Cleaning Fee will be charged to your account

Early Check-in and Late Check-out

For your convenience, an early check-in can be arranged for no extra charge if the cabin is available. Late check-out by 2PM may be available for an additional fee of $20.00.
Normal check-in time is 4:00 pm, and check-out is 11:00 am.

Maid Service

We provide FREE maid service, but you must hang your maid service tag on the outside of the door to receive maid service.

Firewood and Firelog

We sell firewood for $6.50 per bundle, and Duraflame logs for $3.79 each.

Our rental policies and pricing are subject to change without notice.